A modern help desk that helps you do more with less.

Chatbots, self service tools, automated campaigns, and more. That’s what we call a customer service dream team.
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customer support software

I want to…

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Use a shared inbox to respond more quickly

live chat

Automate replies with the help of chatbots

self-serve knowledge base

Build a self-service knowledge base to minimize requests

reporting and analytics

Track and improve customer support efforts

Get your team on the same page with a shared inbox.

Why work in silos when you can work together? Messagely’s customer support software comes with a shared inbox that helps you collaborate effectively, cover all your bases, and respond to customers in lightning speed.
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Get the right person on the job using mentions

Need a colleague to take over? @mention them and they’ll get notified immediately.
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Speed up support requests with group conversations

There’s no need to be a messenger pigeon. Add multiple people (both customers and colleagues) to a conversation, so that you can work through issues faster.
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Reply to messages from multiple channels in the same app.

Log into your Messagely help desk to reply to messages from all channels, including email, chat, social, and more.
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Easy access to chat history and background notes

Your team inbox shows you the customer data of whoever you’re talking to, plus the team’s last three conversations with them.

Automate replies and provide instant answers using chatbots.

Trigger instant replies to simple, straightforward questions using chatbots. Our customer service software gives you the best of both worlds, and keeps both your customers and team happy.
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Use Chatbots To Answer Standard Questions

Customer wants to know about your pricing plans, or set up a product demo? Set up a chatbot to deal with that - no coding experience required.

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Point Customers To Relevant Help Docs

You’ve spent all that time and effort on crafting help docs, so don’t let these go to waste. Connect your docs with your help desk and start recommending relevant articles to your customers.

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Auto-assign Conversations For Fast Follow-ups

Set up auto-assign rules for customers who have questions that are outside the scope of your chatbots.

Build a self-service knowledge base to minimize requests.

Don’t make your customers wait to hear from you, when they can easily solve their problems by themselves
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Allow customers to search your knowledge base using Messenger

To minimize friction, give customers the option to search your knowledge base within the Messenger Home, before they initiate a chat.
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Find the right articles within seconds

Search your knowledge base from within your team inbox, and share relevant articles with your customers in a matter of seconds.
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Import your existing docs to get up and running

Migrate your public knowledge base from Zendesk, Help Scout and Desk with a click of a button.
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Craft powerful, easy-to-understand help docs

Supplement your help docs with multimedia elements such as images, GIFs, videos, CTA buttons and more.

Track and improve customer support efforts.

Messagely’s customer support software is built to help you go the extra mile. Access key insights to help you strategize and fine-tune your support efforts, and bump up your customer satisfaction levels.
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Generate Help Desk Reports Filled With Actionable Insights

How long does it take your team to respond? When is your team slowest to respond? How can you improve your response quality and speed? Help desk reports tell you all that, and more.

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Get Customer Feedback On The Helpfulness Of Your Articles

Encourage customers to share feedback on your help docs with easy-to-use reaction features.

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Track And Oversee Chat Volume

Keep an eye on the number of chats started by customers, the number of sent replies and closed conversations, and more.

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Learn Where Your Help Docs Are Falling Short.

Identify the topics that people searched for but didn’t find. Address the gaps in your knowledgebase, so that you know what to write about next.

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Power up Messagely by connecting it with your favorite tools.

messagely salesforce integration
Sync data and updates, and nurture leads at the most opportune time.
messagely hubspot integration
Sync your data to craft highly-targeted nurturing campaigns.
messagely google analytics integration
Track interactions to identify your best-converting messages and bots.
messagely calendly integration
Get prospects and leads to schedule meetings with you with zero fuss.
messagely slack integration
Follow up and convert your leads without leaving Slack.
messagely google calendar integration

Sync your calendars and never miss an appointment.

See All Integrations

Delight Your Customers And Win Them Over For Life.

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Messagely helps you acquire, engage, and support customers so you can grow faster. In short, we make conversations with your customers awesome.
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