We all know that customer service can be a challenging field, but it’s also very interesting and immensely rewarding. If you’re going to perform to the best of your ability and get as much from the experience as possible, you’ve got to understand the fundamental value of your work.
In this post, we’re going to take a look at 150+ customer service quotes that you can call upon for inspiration and guidance during challenging times.
150+ Great Customer Service Quotes You Should Have read
Here are the best customer service quotes that you can use to motivate yourself and your colleagues!
Great Customer Service Quotes
Here are some of the best general customer service quotes. Reflect on these wise words to motivate yourself, work on your customer service skills and tackle every customer service challenge that’s thrown your way!
- “Our attitude towards others determines their attitude towards us.” – Earl Nightingale
- “Treat the customer like you would want to be treated. Period!” – Brad Schweig
- “We don’t want to push our ideas on to customers, we simply want to make what they want.” – Laura Ashley
- “Service, in short, is not what you do, but who you are. It’s a way of living that you need to bring to everything you do if you’re to bring it to your customer interactions.” – Betsy Sanders
- “The sole reason we are in business is to make life less difficult for our clients” – Matt Odgers
- “A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” – Jeff Bezos
- “Your most unhappy customers are your greatest source of learning.” ~ Bill Gates
- “If you’re not serving the customer, your job is to be serving someone who is.” ~ Jan Carlzon
- “In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” ~ Doug Warner
- “Customer service should not be a department. It should be the entire company.” – Tony Hsieh
- “For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.” ~ John Mackey
- “People will forget what you said. They will forget what you did. But they will never forget how you made them feel.” – Maya Angelou
- “Here is a simple but powerful rule: always give people more than what they expect to get.” ~ Nelson Boswell
- “The goal as a company is to have customer service that is not just the best but legendary.” ~ Sam Walton
- “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford
- “The customer: Someone that indirectly pays for your food, clothes, and vacations. Be nice to them.” – Gene Caballero
- “Happy customers are your biggest advocates and can become your most successful sales team.” ~ Lisa Masiello
- “Companies designed for success in the 20th century won’t be successful in the 21st” – Kevin Howard
- “Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.” – Tony Hsieh
- “The purpose of a business is to create and keep customers.” – Theodore Levitt
- “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” ~ Steve Jobs
- “All business success rests on something labelled a sale, which at least momentarily weds company and customer.” ~ Tom Peters
- “Building a good customer experience does not happen by accident. It happens by design.” – Clare Muscutt
- “A brand is no longer what we tell the customer it is – it is what customers tell each other it is.” – Scott Cook
- “It takes months to find a customer… seconds to lose one.” – Vince Lombardi
Funny Customer Service Quotes
The world of customer service can throw stressful situations your way, but it’s critical that you maintain a sense of positivity and good humour to get through it. Here are some funny customer service quotes to put a spring in your step.
- “You are serving a customer, not a life sentence. Learn how to enjoy your work.” – Laurie McIntosh
- “Whatever you are, be a good one.” – Abraham Lincoln
- “The more advocates you have, the fewer ads you have to buy.” – Dharmesh Shah
- “Kind words do not cost much. Yet they accomplish much.” – Blaise Pascal
- “Well done is better than well said.” – Benjamin Franklin
- “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” ~ Chip Bell
- “Customers who are merely satisfied remain your customers only as long as everything goes their way.” – Chip Bell
- “There are no traffic jams along the extra mile.” ~ Roger Staubach
- “Customer service is just a day in, day out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.” ~ Leon Gorman
- “Chance is always powerful. Let your hook be always cast; in the pool where you least expect it, there will be a fish.” ~ Ovid
- “The customer tells us how to stay in business, [so it’s] best that we listen.” ~ Pamela Nelson
- “Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work, and serve the customer!” – Gene Buckley
- “If you love your customer to death, you can’t go wrong.” – Graham Day
- “Life is for service.” – Fred Rogers
- “Right or wrong, the customer is always right.” – Marshall Field
- “The difference between “try” and “triumph” is just a little “umph.”” – Bonnie Przybylski
- “It is not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.” – Patricia Fripp
- “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton
- “Good service is good business.” ~ Siebel Ad
- “When the customer comes first, the customer will last.” ~ Robert Half
- “Good customer service costs less than bad customer service.” ~ Sally Gronow
- “If you don’t care, your customer never will.” ~ Marlene Blaszczyk
- “The most valuable of all talents is that of never using two words when one will do.” ~ Thomas Jefferson
- “People expect good service but few are willing to give it.” ~ Robert Gately
Positive Customer Service Quotes
If you’re going to serve your customers as effectively as possible, you’ve got to remain positive. Here’s a closer look at some of the best positive customer service quotes that you can use to motivate yourself each day.
- “Unless you love everybody, you can’t sell anybody.” – Dicky Fox (Jerry Maguire)
- “Know what your customers want most and what your company does best. Focus on where those two meet.” ~ Kevin Stirtz
- “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~ Donald Porter
- “Make your product easier to buy than your competition, or you will find your customers buying from them, not you.” ~ Mark Cuban
- “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” ~ Kevin Stirtz
- “Being on par in terms of price and quality only gets you into the game. Service wins the game.” ~ Tony Allesandra
- “Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.” ~ W. Edwards Deming
- “The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.” ~ Tom Peters, Speaker and Author
- “A thousand words will not leave so deep an impression as one deed.” ~ Henrik Ibsen
- “You are what you do, not what you say you’ll do.” ~ Carl Jung
- “Always strive to provide service above and beyond what the average salesperson would give. It will help you build long-term relationships, trust, and referral business.” ~ Tom Hopkins
- “Ask your customers to be part of the solution, and don’t view them as part of the problem.” ~ Alan Weiss
- “Go beyond merely communicating to ‘connecting’ with people.” ~ Jerry Bruckner
- “Your A team are absolute specialists with unique capabilities to achieve ambitious results; we don’t have a B team.” ~ Pamela Nelson
- “Customer satisfaction is worthless. Customer loyalty is priceless.” ~ Jeffrey Gitomer
- “One customer well taken care of could be more valuable than $10,000 worth of advertising.” – Jim Rohn
- “The most powerful display of customer satisfaction is positive word of mouth.” – Steven Lowell
- “Do right. Do your best. Treat others as you want to be treated.” – Lou Holtz
- “Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?’” – Brian Tracy
- “Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.” – Bill Gates
- “Be helpful — even if there’s no immediate profit in it.” ~ Susan Ward
- “Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.” – David J. Greer
- “Don’t find fault. Find a remedy.” ~ Henry Ford
- “Every great business is built on friendship.” ~ JCPenney
- “Repeat business or behaviour can be bribed. Loyalty has to be earned.” ~ Janet Robinson
- “Don’t overestimate the cost of going above and beyond to ensure the customer in front of you is satisfied. Don’t underestimate the ROI [return on investment] when they become a brand ambassador.” ~ Aaron Schmookler
- “Strive not to be a success, but rather to be of value.” ~ Albert Einstein
Famous Customer Service Quotes
Looking for a nugget of wisdom to get you through the day? You’ll want to turn to some famous customer service quotes. Here are some of the best:
- “The customer’s perception is your reality.” ~ Kate Zabriskie
- “You can have what you want if you help other people get what they want.” ~ Zig Ziglar
- “The purpose of a business is to create a customer who creates customers.” ~ Shiv Singh
- “Customer service is the new marketing.” ~ Derek Sivers
- “When you help others feel important, you help yourself feel important too.” ~ David J. Schwartz
- “Seek first to understand, then to be understood.” ~ Stephen Covey
- “Customer experience is the next competitive battleground. It’s where the business is going to be won or lost.” – Tom Knighton
- “Excellent firms don’t believe in excellence – only in constant improvement and constant change.” – Tom Peters
- “Inside of every problem lies an opportunity.” – Robert Kiyosaki
- “You can’t make a decision based on fear and the possibility of what might happen.” – Michelle Obama
- “Face a simple fact before it comes involved. Solve the small problem before it becomes big.” – Lao Tzu
- “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Richard Branson
- “Management is doing thing right; leadership is doing the right things.” – Peter Druker
- “Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.” ~ Scott D. Cook
- “Coming together is a beginning. Keeping together is progress. Working together is a success.” ~ Henry Ford
- “Quality is remembered long after the price is forgotten.” ~ Gucci Family Slogan
- “The two most powerful things in existence: a kind word and a thoughtful gesture.” ~ Kenneth Langone
- “The most important thing in communication is hearing what isn’t said.” ~ Peter Drucker
- “Your mission statement may be on the wall, but your core values are displayed in the attitudes of your employees.” ~ Elle Clarke
- “A satisfied customer is the best business strategy of all.” ~ Michael LeBoeuf
- “Truth builds trust.” – Marilyn Suttle
- “Language Matters.” – Pamela Nelson
- “The smallest good deed is better than the grandest good intention.” – John Burroughs
- “Great teams need great leaders — leaders who inspire, motivate, instil pride, loyalty and a sense of fun at work.” – Natalie Calvert
- “Our greatest asset is the customer! Treat each customer as if they are the only one!” – Laurice Leitao
- “The more you know, the more you owe.” – Luis J. Rodriguez
Inspirational Customer Service Quotes
We all need extra inspiration from time to time. Here are some inspiring customer service quotes that you can use to work on your customer service philosophy.
- “Nothing is so contagious as enthusiasm.” – Samuel Taylor Coleridge
- “If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.” – Jim Rohn
- “At the time your customer is most insecure, is the time you need your front line to be most confident.” ~ Chip Bell
- “Here is a simple but powerful rule: always give people more than what they expect to get.” ~ Nelson Boswell
- “We don’t want to push our ideas on to customers, we simply want to make what they want.” ~ Laura Ashley
- “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
- “If you have the confidence to speak with people, you can solve their problems.” ~ Steven Lowell
- “The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.” – John Russell
- “Until you understand your customers — deeply and genuinely — you cannot truly serve them.” ~ Rasheed Ogunlaru
- “Why wait to be memorable?” ~ Anthony Robbins
- “Never take a person’s dignity: it is worth everything to them, and nothing to you.” ~ Fran Barron
- “The only purpose of ‘customer service’… is to change feelings.” – Seth Godin
- “We are what we repeatedly do. Excellent, therefore, is not an act but a habit.” – Aristotle
- “One of the greatest gifts you can give to anyone is the gift of attention.” – Jim Rohn
- “Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” – Lauren Freedman
- “The ability to find a customer, sell your product or service to that customer, and satisfy the customer so that he buys from you again should be the central focus of all entrepreneurial activity.” – Brian Tracy
- “We think ahead but do it now. There’s no tomorrow for moving forward.” – Theodore Beasley
- “It doesn’t matter whether your company is one person or a million people. People want to know they matter. They want to know they’re listened to.” – Peter Shankman
- “Courteous treatment will make a customer a walking advertisement.” – James Cash
- “There’s a place in the world for any business that takes care of its customers – after the sale.” – Harvey MacKay
- “No amount of advertising can repair the damage done by failing to properly address a customer’s concern.” – Albert Schindler
- “Make the customer the hero of your story.” – Ann Handley
- “Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” – Marilyn Suttle
- “If a customer-focused culture isn’t coming from your company’s c-suite, it needs to come from within you.” – Lisa Masiello
- “The longer you wait, the harder it is to produce outstanding customer service.” – William H. Davidow
Empathetic Customer Service Quotes
Empathy is at the heart of all great customer service. Here are some of the best customer service quotes centred around empathy to help you focus on delighting your customers.
- “Every great business is built on friendship.” ~ JCPenney
- “Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.” ~ Martin Oliver
- “When a customer enters my store, forget me. He is king.” ~ John Wanamaker
- “Put yourself in their shoes.” ~ Jesse Harrison
- “There is extraordinary chemistry that exists in long-term relationships.” ~
Conrad Levinson
- “Great customer service doesn’t mean that the customer is always right, it means that the customer is always honoured.” – Chris LoCurto
- “Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says, ‘Make Me Feel Important.’ Treat them accordingly.” – Eric Philip Cowell
- “Customers will never love a company until the employees love it first.” – Simon Sinek
- “Treat others the way they want to be treated.” – Proverb
- “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” ~ Don Alden Adams
- “The true measure of a man is how he treats someone who can do him absolutely no good.” ~ Samuel Johnson
- “Always have an attitude of gratitude.” ~ James R. Nowlin
- “Treat the customer as if you are that customer.” ~ Gena Lorainne
- “When you assume negative intent, you’re angry. If you take away that anger and assume positive intent, you will be amazed.” ~ Indra Nooyi
- “The greatest technology in the world has not replaced the ultimate relationship building tool between a customer and a business―the human touch.” ~ Shep Hyken
- “The customer is not always right. You just make them think they are.” ~ Mike Mancini
- “Courteous treatment will make a customer a walking advertisement.” – JCPenney
- “There is a big difference between a satisfied customer and a loyal customer.” – Shep Hyken
- “For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.” ~ John Mackey
- “Be genuine. Be remarkable. Be worth connecting with.” – Seth Godin
- “Always begin with ‘So that I can better serve you, do you mind if I ask a few questions?’” – Jodie Shaw
- “Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, read Rule 1.” – Stew Leonard’s Grocery Store Customer Policy
- “What helps people, helps business.” ~ Leo Burnett
- “He profits most who serves best.” ~ Arthur F. Sheldon
153. “You never get a second chance to make a first impression.” ~ Will Rogers
Conclusion
Feeling inspired? We hope that these customer service quotes have put a spring in your step and help you to deliver the most amazing customer service possible.
Energy and enthusiasm are an important part of success, of course, but you need the right tools and techniques if you’re going to succeed! Messagely is a world-class customer service communication platform – start your free trial today!
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