Empowering customers to solve their own problems
Create, organize, and share help docs with your customers, so that they can solve their own problems.
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60 min
5 videos
Self-service options = Satisfied customers.
Don’t make your customers wait to hear from you; empower them to solve their own problems.
Topics Covered
- Creating and importing help docs for customers
- Sharing help docs in conversations
- Organizing help docs into collections
- Creating categories for your help docs
- Customizing and launching your help center
Playlist
1. How to create help docs
Learn how to create help docs that you can point your customers to.
2. How to share help docs in conversations
Learn how to share help docs with your customers while chatting with them.
3. How to organize help docs
Learn how to organize your help docs for easy access.
4. How to create categories
Learn how to categorize your help docs, so your customers can always find what they’re looking for.
5. How to turn on your help center
Learn how to turn on your help center, and allow customers to research the issues they’re facing.
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